Orders take 3/5 working days with our standard delivery option or 3/5 working days with express. Please be patient once your order is with our courier, due to our new lockdown they are experiencing very high demand. Personalised items are NOT available for express delivery.
Track my order?
Once your order is dispatched, you will receive a shipment confirmation with your tracking number via your chosen contact method. You can also find your tracking number in your account section on the website under my orders. You can then use this to check your order status via DHL.
Personalised items are not available for express delivery & may arrive separately to the rest of your order. Engraving details can be left in order notes at basket, emailed to us (firstname.lastname@example.org) or sent via our Facebook page, Bella Casa Homeware.
Made a mistake when ordering, or want to cancel my order can I change this?
YES! Pop us an email with in 24 hours to get this changed or cancelled! After this time your order may have started processing & be unable to be changed.
You can visit our returns portal to process a return, please pop in details of your reason or any exchange you'd like so we can process this quickly.
My question isn't listed here, how can I contact a person to help?
You can pop up a message via our online chat and wait for an agent, or via our Facebook page, or pop us an email on on of the below addresses. - email@example.com for all order, shipping, refund, return & product queries - firstname.lastname@example.org for all website & affiliate queries - email@example.com to make a complaint