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Ermm... I have a question??

We know there's lots of little questions you want fast answers too, well, your in the right place for that!
How long will my order take?
Orders take 5/7 working days with our standard delivery option or 3/5 working days with express. Please be patient once your order is with our courier, due to our new lockdown they are experiencing very high demand.

Track my order?
Once your order is dispatched, you will receive a shipment confirmation with your tracking number via your chosen contact method. You can also find your tracking number in your account section on the website under my orders. You can then use this to check your order status via DHL.
Personalised Items
Personalised items are not available for express delivery & may arrive separately to the rest of your order. Engraving details can be left in order notes at basket, emailed to us (customerservice@bellacasa.uk) or sent via our Facebook page, Bella Casa Homeware.

Made a mistake when ordering, can I change this?
YES! Pop us an email with in 24 hours to get this changed! After this time your order may have started processing & be unable to be changed. 

Cancellations
Yep! Pop us an email with in 24 hours of placing your order to cancel! After this time, your order will have started to be processed & need to be returned instead!
Returns
You can visit our returns portal here to process a return, please pop in details of your reason or any exchange you'd like so we can process this quickly.

Whoops! My order is wrong, what do I do?
Oh no, pop us a return free as above, & we'll get this sorted for you!

Ahh! My order has arrived but its had some damage in transit, what happens now?
We're so sorry about this! We'll make sure to let our courier know! In the mean time please pop us an email with some picture of this to our customer service email below, we will help to get your items resent!

My question isn't listed here, how can I contact a person to help?
You can pop up a message via our online chat and wait for an agent, or via our Facebook page, or pop us an email on on of the below addresses.
- customerservice@bellacasa.uk for all order, shipping, refund, return & product queries 
- contact@bellacasa.uk for all website & affiliate queries 
- complaints@bellacasa.uk to make a complaint